Last updated on 10 July 2026
Melcasa Pty Ltd (“Melcasa”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, enquire about our residences, submit an application, or become a resident.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
Who We Are
Melcasa provides professionally managed medium-term coliving accommodation throughout Melbourne.
Melcasa Pty Ltd
Level 27
101 Collins Street
Melbourne VIC 3000
Phone: (03) 9111 9991
Email: stay@melcasa.com.au
Website: www.melcasa.com.au
What Personal Information We Collect
Depending on your interaction with us, we may collect information including:
Contact Information
- Full name
- Email address
- Phone number
- Residential address
- Country of origin (where relevant)
- Emergency contact details
Booking & Enquiry Information
- Preferred residence
- Preferred room type
- Intended move-in date
- Length of stay
- Number of occupants
- Information you provide in enquiry forms
Residency Applications
If you apply to stay with Melcasa, we may collect additional information including:
- Proof of identity
- Visa status (where applicable)
- Employment or study details
- Rental history
- References
- Financial information reasonably required to assess your application
We only request information that is reasonably necessary for assessing residency applications and managing accommodation.
Resident Information
If you become a resident, we may also collect:
- Room allocation
- Bond and payment information
- Communication history
- Maintenance requests
- Incident reports
- Compliance records required under Victorian legislation
Information Collected Automatically
When you use our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referring websites
This information helps us improve website performance and user experience.
Cookies
Our website may use cookies and similar technologies to:
- improve website functionality
- remember user preferences
- understand website usage
- analyse visitor traffic
Most browsers allow you to disable cookies if you prefer.
How We Use Your Information
We use your personal information to:
- respond to enquiries
- arrange property inspections
- assess residency applications
- communicate with prospective and current residents
- prepare residency agreements
- manage accommodation and resident services
- process payments and bonds
- comply with legal obligations
- improve our services
- maintain the security of our residences
- send important service updates
Where you have provided your consent, we may also send occasional updates about new residences or services. You may unsubscribe at any time.
Who We Share Information With
We do not sell your personal information.
Where reasonably necessary, we may share information with:
- property owners
- maintenance contractors
- professional advisers
- payment providers
- IT service providers
- insurers
- government authorities where required by law
- Consumer Affairs Victoria or other regulatory bodies where legally required
All third parties are expected to handle personal information appropriately.
Storage and Security
We take reasonable steps to protect personal information from:
- unauthorised access
- misuse
- interference
- loss
- modification
- disclosure
Information may be stored electronically using secure cloud-based systems and, where necessary, in secure physical records.
While we take reasonable precautions, no online system can guarantee complete security.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- provide our services
- comply with legal obligations
- resolve disputes
- maintain business records
Information is securely destroyed or de-identified when it is no longer required.
Accessing or Correcting Your Information
You may request access to the personal information we hold about you.
You may also request that inaccurate or incomplete information be corrected.
Requests should be submitted to:
Privacy Officer
Email: stay@melcasa.com.au
We will respond within a reasonable period.
In some circumstances, Australian privacy law may permit us to refuse access. If this occurs, we will explain why.
Overseas Visitors
Our website may be accessed from outside Australia.
By using our website, you understand that your information may be processed and stored in Australia.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on our website.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal information, please contact us.
Privacy Officer
Melcasa Pty Ltd
Level 27, 101 Collins Street
Melbourne VIC 3000
Phone: (03) 9111 9991
Email: stay@melcasa.com.au